SMART® Service Cloud

Products SMART® Service Cloud

The SMART® Service Cloud is a comprehensive enterprise class Service Automation CRM application, which is built using the best-in-class Cloud Computing principles. We have leveraged SMART® Service Cloud application to deliver several award-winning secure, modern, and scalable service automation solutions for various states, cities, counties and other governmental entities.

  • the-smart-city-311
  • smart-license-and-permits
  • smart-workorder-manager
  • smart-field-services
  • samrt-city-utilities
  • samrt-health-helpline
  • smart-Children-Health-Screening-Tracking-System

Functional Modules Included:

  • Contact & Case Management
  • Automated Workflow Management
  • Advanced Queueing
  • Skill based Routing & Assignment
  • Advanced Knowledgebase Management
  • Real-time Information Exchange and Collaboration
  • Peer to Peer Support
  • Assisted / Guided Support to Customer Service Representatives
  • Customer Self-service Portals
  • Field Service Management
  • Omni-channel interaction
  • Digital Channels
  • Configurable reports, dashboards, and data visualization