Streamline your commercial and professional licensing and permitting process.

NebuLogic's SMART® Licenses and Permits is a comprehensive service automation solution that streamlines the tedious process of registration and renewal of commercial and professional licenses and permits. From license/permit application to review to approval - the solution automates the process end-to-end to improve your staff productivity as well as customer experience.

SMART® Licenses and Permits offers modern customer service capabilities that allow customers to access the system anytime, anywhere to submit and track their applications.

Core Features and Capabilities of SMART® Licenses and Permits

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Consistent customer service across every touchpoint.

  • Omni-channel enablement
  • Self-service experience through customer web portal and mobile app
  • Built-in Telephony (CTI/IVR) integration for connecting to the right customer service agent at the right time
  • Personalized service delivery through various digital channels – email, live chat, social media, SMS, WhatsApp, kiosk
  • Consistent service by customer service representatives through Agent Portal and guided scripts
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Improves service team productivity and service levels.

  • Process automation, intelligent queuing, routing, and SLA management
  • Real-time updates to business processes
  • AI infused knowledge base and chatbot to handle registration and renewal requests and queries
  • AI powered reports and analytics
  • Unified platform - centrally managed interactions, registration and renewal requests, knowledge articles, and assets
  • SMART® Academy for self-paced learning by customer service team
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Fosters teamwork and collaboration across departments.

  • Built-in collaboration and communication tools for license/permit department and service team
  • Discussion forums to share views and suggestions
  • Access to up-to-date content, information, people and files
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Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any city license and permit department
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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Our Pricing Principle - Highest Quality Solutions at the Lowest Pricing

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient and economical, while delivering the best pricing advantage and functionality to our customers.

Solution Pricing Components – One Stop Ecosystem
Core Product License Cost

Premium Edition

  • Full-time users
  • Customer Service Staff and Field Staff

Enterprise Edition

  • Real-time access to the larger dataset
  • For review, processing and approval
  • Supervisors, Administrators, Management & Executive staff, Directors and Back office
Implementation Services Cost

Aggregate Daily Rate for Implementation Services

  • Core configuration
  • Integrations
  • Data Cleansing & Migration
  • Testing and Quality Assurance
  • User Training
  • Hosting
  • Effort hours based on scope, deliverables and timeline
Support and Maintenance Cost

Continuous Support and Maintenance of the Deployed Solution

  • Support hours based on Service Level Agreement(s)
  • Aggregate Daily Rate
  • Support and maintenance services include solution enhancements and fine tuning

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