Solutions SMART® Licenses and Permits

Streamline your commercial and professional licensing and permitting process.

NebuLogic's SMART® Licenses and Permits is a comprehensive service automation solution that streamlines the tedious process of registration and renewal of commercial and professional licenses and permits. From license/permit application to review to approval - the solution automates the process end-to-end to improve your staff productivity as well as customer experience.

SMART® Licenses and Permits offers modern customer service capabilities that allow customers to access the system anytime, anywhere to submit and track their applications.

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Core Features and Capabilities of SMART® Licenses and Permits

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Consistent customer service across every touchpoint.

  • Omni-channel enablement
  • Self-service experience through customer web portal and mobile app
  • Built-in Telephony (CTI/IVR) integration for connecting to the right customer service agent at the right time
  • Personalized service delivery through various digital channels – email, live chat, social media, SMS, WhatsApp, kiosk
  • Consistent service by customer service representatives through Agent Portal and guided scripts
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Improves service team productivity and service levels.

  • Process automation, intelligent queuing, routing, and SLA management
  • Real-time updates to business processes
  • AI infused knowledge base and chatbot to handle registration and renewal requests and queries
  • AI powered reports and analytics
  • Unified platform - centrally managed interactions, registration and renewal requests, knowledge articles, and assets
  • SMART® Academy for self-paced learning by customer service team
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Fosters teamwork and collaboration across departments.

  • Built-in collaboration and communication tools for license/permit department and service team
  • Discussion forums to share views and suggestions
  • Access to up-to-date content, information, people and files
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Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any city license and permit department
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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