Solutions SMART® Field Services

Meet your service delivery commitments with optimal field team utilization and highest levels of productivity.

NebuLogic's SMART® Field Services is a powerful field services management application that allows you to optimize the deployment and productivity of your field staff based on their availability, skills and task complexity. With SMART® Field Services, you can deploy and track the right field service personnel, provide the field staff with the right service details and decision support, and continuously monitor their performance.

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Core Features and Capabilities of SMART® Field Services

Owen Grady

Supports field technicians in completing their jobs in a productive manner.

  • Mobile app with all field-ready functionality
  • Centralized location for searching, sorting, and updating assigned jobs
  • Complete work order information on fingertips
  • Built-in GIS integration
  • Messaging and recording capabilities
  • Real-time information exchange and collaboration
  • Text, audio, and video memo functionality
  • Offline work mode available with auto-sync capability
  • User level reports and dashboards to keep track of one's productivity
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Process automation for improved efficiencies.

  • Pre-built workflows to standardize processes
  • Intelligent task routing and assignment (based on skill set, work location, priority, etc.), dispatch, and SLA management
  • Configurable auto-alerts and push notifications based on events
  • Ability to create checklists, standard procedures, and manuals for tasks and task groups
  • Scheduled reports and insights in various formats shared with key stakeholders
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Continuously improves your service level commitments.

  • Provides secure access to your field services 24/7/365 on any device, from anywhere
  • Seamless integration with the CRM and Work Order management system
  • Facilitates the assignment of the right resources to jobs, optimizing field staff utilization, overtime costs, and task priorities
  • Dashboards offering complete visibility to your service data for timely decision-making
Owen Grady

Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any municipal government and maintenance department
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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