Children’s Health Screening Database, Case Management and Long-Term Follow-up Surveillance and Tracking System for programs that include newborn hearing, birth defects, newborn bloodspot, cleft lip and palate, autism screening, prematurity, critical and congenital heart defect, etc.

• Web based health screening database
• Centralized Case Management System
• Role-based access for data entry and/or retrieval
• Continuous tracking of a child’s diagnosis, treatment, and need for referral
• Enables real-time distribution of data
• Built-in reporting functionality
• 360 degree view of child’s data
• Incorporates data quality and data security at every level
• Omni-channel enablement

Best-in-class licensing and permitting solution to replace your legacy licensing systems, streamline processes, and enhance employee efficiency and customer experience.

• Comprehensive, secured and easily scalable
• Highly intuitive user interface
• Role based access and permissions
• In-built Form Builder to create license & permit templates
• Native Mobile App (for iOS and Android) for field staff
• Centralized knowledgebase
• Built-in reporting functionality
• Best-in-class integration capabilities to both internal & external systems

Comprehensive Citizen service center solution to manage the end-to-end constituent journey through dynamic case management and self-service capability, while ensuring compliance

• Dynamic service request management
• Advanced queue management
• Intelligent case routing and assignment
• Call scripts and guided assistance
• End to end service request tracking
• User role defined access
• Citizen engagement through multiple channels
• Citizen self-service portals
• Best-in-class integration capabilities to both internal & external systems

Comprehensive service center (hotline) solution designed to provide opioid, alcohol and substance abuse prevention and recovery services to help citizens in crisis. A one-stop-solution to find counseling, treatment, resources, rehabilitation, and recovery support services.

• Serves multiple stakeholders (Citizens, counselors, clinicians, state staff, etc.)
• Role-based data access and navigation
• Data entry, access, and review through multiple channels
• User-friendly citizen and service provider self-service portals
• Real-time, bi-directional integrations to external systems
• Advanced Data Analytics and Data Forecasting
• Enable the States to manage and monitor citizen interactions
• Incorporates data quality and data security at every level

A highly configurable, one-stop solution for the Department of Motor Vehicles (DMV) market that delivers all DMV functionality: Driver Licensing, Vehicle Titling & Registration, Financial & Inventory Management, Customer Management, Compliance, Motor Carrier Management, IRP/IFTA, etc.

• Comprehensive, consolidated and configurable
• Built using the Service Oriented Architecture
• Role based, secured and scalable
• Unified Web Services integration layer
• Modern and intuitive
• Adaptable, dynamic, and business process driven
• Omni-channel user experience
• Advanced Data Analytics and Data Forecasting

Comprehensive and consolidated customer service center solution to enable the Department of Children and Family services to provide services to the citizens through service request management and eligibility verification.

• Incorporates processes for various Children and Family programs
• Role-based access for data entry and/or retrieval
• In-built intelligent case routing & assignment process
• Service Request creation from multiple channels
• Mobile solutions for high availability of caseworkers
• Eliminates duplicate work and service delivery across programs
• Capabilities to collect and manage data related to all aspects of child welfare services including investigations, assessments, case management, service provision, and placements
• Best-in-class integration capabilities to both internal & external systems

Comprehensive case management and policy automation solution to enable States and Commonwealths to provide Health Insurance related services to its citizens.

• Highly intuitive, dynamic, and profile-based user interface
• Highly synchronized Call, Email and Chat channels integration
• 360-degree view of customer data in real-time
• Intelligent Queue Management system
• Enhanced SLAs and escalations through workflow management
• Superior knowledgebase management system
• Best-in-class integration capabilities to both internal & external systems
• Built-in reporting functionality
• Highly secured FISMA-compliant NIST-certified application

Comprehensive case management and policy automation solution to enable States and Commonwealths to provide Health Insurance related services to its citizens.

• Highly intuitive, dynamic, and profile-based user interface
• Highly synchronized Call, Email and Chat channels integration
• 360-degree view of customer data in real-time
• Intelligent Queue Management system
• Enhanced SLAs and escalations through workflow management
• Superior knowledgebase management system
• Best-in-class integration capabilities to both internal & external systems
• Built-in reporting functionality
• Highly secured FISMA-compliant NIST-certified application