Drive Digital Transformation with NebuLogic

Comprehensive Citizen service center solution to manage the end-to-end constituent journey through dynamic case management and self-service capability, while ensuring compliance

• Fully hosted and managed SMART® City 311 solution.
• Customized configuration to deliver all city services using pre-built templates.
• Consistent Service Request creation and tracking using omni-channels.
• Real-time updates to Departments, Divisions, and Case Types.
• Real-time updates to the existing and new business processes.
• Role-based user access and experience.
• Intelligent queuing and SLA management.
• Pre-built, custom reports and dashboards.
• Advanced data analytics and forecasting.
• Sophisticated FAQ, user training, and other value-add components.
• Omni-channel enablement

The SMART® Utilities solution is a comprehensive all-inclusive Citizen Service Center application that is intended to provide the unique needs of utilities, such as electric, gas, water, and telecommunications. Our best-in-class solution streamlines the customer interactions, improve operational efficiency, and enhance customer satisfaction within the Utilities industry.

The SMART® Utilities Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution. SMART® Utilities is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services.

Comprehensive service center (hotline) solution designed to provide opioid, alcohol and substance abuse prevention and recovery services to help citizens in crisis. A one-stop-solution to find counseling, treatment, resources, rehabilitation, and recovery support services.

• Serves multiple stakeholders (Citizens, counselors, clinicians, state staff, etc.)
• Role-based data access and navigation
• Data entry, access, and review through multiple channels
• User-friendly citizen and service provider self-service portals
• Real-time, bi-directional integrations to external systems
• Advanced Data Analytics and Data Forecasting
• Enable the States to manage and monitor citizen interactions
• Incorporates data quality and data security at every level

Children’s Health Screening Database, Case Management and Long-Term Follow-up Surveillance and Tracking System for programs that include newborn hearing, birth defects, newborn bloodspot, cleft lip and palate, autism screening, prematurity, critical and congenital heart defect, etc.

• Web based health screening database
• Centralized Case Management System
• Role-based access for data entry and/or retrieval
• Continuous tracking of a child’s diagnosis, treatment, and need for referral
• Enables real-time distribution of data
• Built-in reporting functionality
• 360 degree view of child’s data
• Incorporates data quality and data security at every level
• Omni-channel enablement

Best-in-class licensing and permitting solution to replace your legacy licensing systems, streamline processes, and enhance employee efficiency and customer experience.

• Comprehensive, secured and easily scalable
• Highly intuitive user interface
• Role based access and permissions
• In-built Form Builder to create license & permit templates
• Native Mobile App (for iOS and Android) for field staff
• Centralized knowledgebase
• Built-in reporting functionality
• Best-in-class integration capabilities to both internal & external systems

SMART® AI Knowledgebase can significantly improve knowledge base management in applications in several ways:

• SMART® AI Knowledgebase has ability to Content Creation and Curation, can generate and curate content for knowledge bases. It can analyze existing data, extract relevant information, and create new articles, FAQs, or documentation, ensuring that the knowledge base is always up-to-date and comprehensive.
• Natural Language processing ability can make it understand user queries in natural language and provide relevant and contextually accurate responses from the knowledge base. This enhances the user experience by delivering precise and helpful information.
• Semantic Search ability makes semantic search capabilities, allowing users to find information even if they don’t use the exact keywords. It understands the intent behind the query and retrieves relevant content from the knowledge base, improving search accuracy.
• Content Tagging and Categorization ability can automatically tag and categorize content within the knowledge base. This makes it easier for users to navigate and find relevant information, ensuring that the content is organized and accessible.

SMART® AI Academy can enable training your staff in various modes of delivery of training. It can

• Create Personalized Learning Paths by analyzing staff’s learning patterns, strengths, and areas for improvement. Based on this analysis, it can recommend personalized learning paths, adaptive quizzes, and tailored training content to cater to individual staff needs and learning styles.
• Develop Intelligent Tutoring Systems so it can provide real-time assistance to staff. These systems can answer questions, provide explanations, and offer interactive learning experiences, simulating a one-on-one tutoring session and enhancing staff understanding.
• Automate Grading and Feedback process for assignments, quizzes, and exams. It can provide instant feedback to staff, highlighting areas of improvement and offering suggestions for further study. This saves trainers time and ensures prompt feedback for staff.
• Create Content such as quizzes, practice exercises, and study guides. It can also create interactive simulations and virtual laboratories, enhancing the variety and depth of educational materials available to staff.
• Facilitate Virtual Classrooms and Collaboration enabling real-time collaboration among staff and trainers. AI-powered chatbots can assist in administrative tasks, scheduling, and answering common questions, creating a seamless virtual learning environment.
• Provide Accessibility Features such as text-to-speech, speech recognition, and customized interfaces for staff with disabilities. This ensures that the training content is accessible to all learners, promoting inclusive education.

SMART® Reports includes pre-built, custom reports and dashboards, advanced data analytics and forecasting gather insights from the data, monitor performance, and make informed decisions.

• Ensure that data from various sources is integrated into a SMART® City 311 to support accurate and comprehensive reporting, analytics, and dashboard creation.
• Maintain data accuracy, completeness, and consistency to ensure that the insights derived from reports and analytics are reliable.
• Design user-friendly reports, analytics tools, and dashboards to make them accessible to a wide range of users, including those without technical expertise.
• Allow users to customize reports and dashboards to focus on the metrics that are most relevant to their roles and objectives.

The SMART® Communication Manager is responsible for managing the organization's communication strategies and activities. Our primary goal is to ensure effective communication both within the organization and with external stakeholders.

• Organize, categorize, and segment contacts, making it easier to send targeted messages through various channels.
• Seamlessly track and manage the communication between the citizens and the agents.
• Collect feedback from customers, helping to improve services, and the overall customer experience.
• Include built-in email marketing features.
• Provide consistent and responsive approach to customer inquiries and engagement.
• Log and track customer inquiries and ensure they are addressed in a timely manner.
• Enable the targeted and personalized communication efforts.