Industry insights, product updates, and best practices for government and enterprise teams.
Government agencies face a defining moment. See how AI-powered CRM and chatbots are transforming citizen service delivery-from 24/7 virtual assistants and intelligent case routing to predictive analytics and inclusive engagement.
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Cities are complex ecosystems. See why 311 platforms have become foundational infrastructure a single front door to services, cross-department visibility, real-time accountability, and data-driven decision making.
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In crisis, speed and quality of response matter. See how SMART® Health Helpline delivers a unified, secure ecosystem unified touchpoints, real-time resource mapping, HIPAA/SOC 2 compliance, and design for impact.
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Security is a leadership decision. Learn the difference between HIPAA and FedRAMP, what to ask vendors, and how SMART® CRM is built for public-sector risk and compliance.
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In 2026, the difference is workflow intelligence. See how SMART® CRM Cloud orchestrates service delivery intelligent routing, proactive SLA governance, no-code workflows, and predictive insights.
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Permitting and licensing are structural gateways to economic activity and trust. See how SMART® Licenses & Permits delivers a purpose-built self-service portal, intelligent workflow orchestration, and regulatory integrity.
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