Transform your 311 call center operations and customer experience.

NebuLogic's The SMART® City 311 is a citizen request management software solution designed for every citizen-centric 311 city government. Equipped with modern customer service capabilities that transform citizen experience and allow them to access city/municipal services anytime, anywhere, The SMART® City 311 also enhances the experience and productivity of your customer service management team.

Empowering customers to drive successful transformations

Core Features and Capabilities of The SMART® City 311

Owen Grady

Consistent customer service across every touchpoint.

  • Omni-channel enablement
  • Self-service experience through customer web portal and mobile app
  • Built-in Telephony (CTI/IVR) integration for connecting to the right agent at the right time
  • Personalized service delivery through various digital channels – email, live chat, social media, SMS, WhatsApp, kiosk
  • Consistent service by customer service representatives through Agent Portal and guided scripts
Owen Grady

Fosters teamwork & collaboration across service center.

  • Built-in collaboration and communication tools for customer service team to connect and collaborate
  • Discussion forums to share views and suggestions
  • Access to up-to-date content, information, people and files
Owen Grady

Improves service team productivity and service levels.

  • Process automation for improved efficiency
  • Intelligent queuing, routing, and SLA management
  • Real-time updates to business processes
  • AI infused knowledge base and chatbot to handle common requests and queries
  • AI powered reports and analytics
  • Unified platform - centrally managed interactions, service requests, knowledge articles, and assets.
  • SMART® Academy for self paced learning by service team
Owen Grady

Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any 311 CRM call center
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

The SMART® City 311 is a COTS (commercially-off-the-shelf) 311 CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

NL

Fill out the form to schedule a demo.



Download Brochure

Fill out the form to download the brochure