Cognizant of our customers' evolving needs, we have integrated AI components into our solutions, elevating user experiences and ensuring the fulfilment of customer requirements.

  • SMART® AI Search
  • SMART® AI Agent Script
  • SMART® AI Workflow Management
  • SMART® AI Knowledgebase
  • SMART® AI Academy (User Training)

SMART® AI Search

NebuLogic’s SMART® AI Search is enables
  • Natural Language Processing (NLP) so that search can understand natural language queries, allowing users to search in a way that feels more conversational and intuitive.
  • Contextual Understanding so that search can analyze user behavior and preferences, providing more relevant search results based on the context of the user’s interactions within the application.
  • Personalization so that search can learn from users’ search patterns and preferences to deliver personalized search results. It can anticipate what a user might be looking for based on their past behavior.
  • Predictive Typing so that AI can suggest search queries as users type, making the search process faster and more efficient. This feature predicts what the user is typing and offers suggestions in real-time.

SMART® AI Agent Script

NebuLogic’s SMART® AI Agent Script greatly enhance agent scripts in applications, improving customer service, efficiency, and overall user experience. It has several key features such as
  • Automated Responses with AI powered Chatbots which can handle common queries and issues automatically, reducing the workload on human agents.
  • Natural Language Understanding enables applications to understand the nuances of human language. This means that even complex queries can be comprehended, allowing for more accurate and relevant responses in agent scripts.
  • Contextual Conversations can maintain context throughout a conversation. It understands the flow of conversation, allowing for more coherent and relevant interactions with users. This contextual understanding leads to a more personalized user experience.
  • Script Optimization can analyze the effectiveness of agent scripts by monitoring customer interactions. It can suggest improvements, highlight successful phrases, and adapt scripts based on customer responses, leading to continuous improvement in customer interactions.

SMART® AI Workflow management

NebuLogic’s SMART® AI Workflow management can significantly enhance workflow management in applications in several ways:
  • Process Automation can automate repetitive tasks within workflows, saving time and reducing errors. It can handle routine processes, allowing human workers to focus on more complex and creative tasks.

SMART® AI Knowledgebase

SMART® AI Knowledgebase can significantly improve knowledge base management in applications in several ways:
  • SMART® AI Knowledgebase has ability to Content Creation and Curation, can generate and curate content for knowledge bases. It can analyze existing data, extract relevant information, and create new articles, FAQs, or documentation, ensuring that the knowledge base is always up-to-date and comprehensive.
  • Natural Language processing ability can make it understand user queries in natural language and provide relevant and contextually accurate responses from the knowledge base. This enhances the user experience by delivering precise and helpful information.
  • Semantic Search ability makes semantic search capabilities, allowing users to find information even if they don’t use the exact keywords. It understands the intent behind the query and retrieves relevant content from the knowledge base, improving search accuracy.
  • Content Tagging and Categorization ability can automatically tag and categorize content within the knowledge base. This makes it easier for users to navigate and find relevant information, ensuring that the content is organized and accessible.

SMART® AI Academy

SMART® AI Academy can enable training your staff in various modes of delivery of training. It can
  • Create Personalized Learning Paths by analyzing staff’s learning patterns, strengths, and areas for improvement. Based on this analysis, it can recommend personalized learning paths, adaptive quizzes, and tailored training content to cater to individual staff needs and learning styles.
  • Develop Intelligent Tutoring Systems so it can provide real-time assistance to staff. These systems can answer questions, provide explanations, and offer interactive learning experiences, simulating a one-on-one tutoring session and enhancing staff understanding.
  • Automate Grading and Feedback process for assignments, quizzes, and exams. It can provide instant feedback to staff, highlighting areas of improvement and offering suggestions for further study. This saves trainers time and ensures prompt feedback for staff.
  • Create Content such as quizzes, practice exercises, and study guides. It can also create interactive simulations and virtual laboratories, enhancing the variety and depth of educational materials available to staff.
  • Facilitate Virtual Classrooms and Collaboration enabling real-time collaboration among staff and trainers. AI-powered chatbots can assist in administrative tasks, scheduling, and answering common questions, creating a seamless virtual learning environment.
  • Provide Accessibility Features such as text-to-speech, speech recognition, and customized interfaces for staff with disabilities. This ensures that the training content is accessible to all learners, promoting inclusive education.