NebuLogic follows SMART® Project Management Methodology (PMM) for providing the implementation and support services for all SMART® solutions. We have received numerous accolades and recognitions by our clients for providing the most dependable and timely post-production support and maintenance services. We have a large support staff that consists of the most experienced and dedicated team members who take pride in ensuring the viability and the availability of the deployed solution.
Our support teams are currently responsible for supporting several mission critical solutions across various public-sector agencies.
End-to-end support
All aspects (software, hardware, configuration, integration, connectivity, security, etc.) of the deployed solution are administered, supported and maintained by a team of dedicated NebuLogic staff.
Continuous solution maintenance
NebuLogic supports all interface upgrades, changes, or additions of new interfaces and ensures that the solution is up to date with all releases.
Support when you need it!
NebuLogic provides support outside the standard business hours to accommodate patches, upgrades, bug fixes, repairs, and business emergencies.
Release management
With our Release Management service, we manage, schedule, and communicate all pertinent information regarding upcoming production changes.