Solutions SMART® Licenses and Permits

Create, manage and track your work order requests in a simple yet efficient manner.

NebuLogic's SMART® Work Order Manager is a comprehensive work order management solution that allows municipal governments and maintenance departments to create, organize, manage, and track work orders efficiently and ensure that they are resolved within service level commitments.

With SMART® Work Order Manager, these departments can optimize and scale their services by ensuring their technicians and field staff easily find, understand, and get started on tasks without any hassles.

Core Features and Capabilities of SMART® Work Order Manager

Owen Grady

Creating and tracking your work orders - at your fingertips.

  • Easily configurable work order request creation form(s) available on the portal
  • Self-service experience for users to search, sort, and track work orders on web portal (desktop) or mobile app
  • Centralized location to easily record, manage, and analyze thousands of work orders
  • 360-degree visibility into work order information including pending orders, team workload, and service levels
  • AI-powered reports and analytics
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Process automation for improved efficiencies.

  • Pre-built workflows to standardize all work order management processes
  • Intelligent work order scheduling, dispatch, and SLA management
  • Configurable auto-alerts and push notifications based on events
  • Ability to create checklists, standard procedures, and manuals for tasks and task groups
  • Scheduled reports and insights in various formats shared with key stakeholders
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Improves team productivity and service level commitments

  • Unified platform for
    • Centrally managed interactions
    • Work orders
    • Team workload calendar
    • Work assignments based on priority, status, and work order type
    • Team productivity
  • Manage work orders on the go and work uninterrupted with the mobile app
  • Ability for technicians and field staff to search for and prioritize work orders in seconds
  • Auto-sync of all offline updates to work order details
  • Works with various citizen service request and field services software systems
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Highly cost-effective and Risk-free deployment.

  • Over 500 pre-built configuration & integration components to ensure quick deployment as well as solution extensibility
  • Out-of-the-box functionality that can be easily configured for any municipal government and maintenance department
  • Hosted on the most secured cloud platforms

How does NebuLogic make the Solution work for you?

SMART® Licenses and Permits is a COTS (commercially-off-the-shelf) CRM solution that is fully configured, hosted and managed by NebuLogic. The solution provides a long-term, one-stop ecosystem which includes software licenses, fully implemented and hosted solution, and continuous support and maintenance services. This is our key differentiator.

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Our Pricing Principle - Highest Quality Solutions at the Lowest Pricing

Our pricing model is developed on SaaS principles, to keep the setup and procurement process efficient and economical, while delivering the best pricing advantage and functionality to our customers.

Solution Pricing Components - One Stop Ecosystem
Core Product License Cost

Premium Edition

  • Full-time users
  • Work Order Managers, Technicians and Field Staff

Enterprise Edition

  • Real-time access to the larger dataset
  • For review and processing
  • SuSupervisors, Administrators, Management & Executive staff, Directors and Back office
Implementation Services Cost

Aggregate Daily Rate for Implementation Services

  • Core configuration
  • Integrations
  • Data Cleansing & Migration
  • Testing and Quality Assurance
  • User Training
  • Hosting
  • Effort hours based on scope, deliverables and timeline
Support and Maintenance Cost

Continuous Support and Maintenance of the Deployed Solution

  • Support hours based on Service Level Agreement(s)
  • Aggregate Daily Rate
  • Support and maintenance services include solution enhancements and fine tuning
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