SMART® CRM Cloud
SMART® CRM Cloud is NebuLogic's enterprise class customer relationship management (CRM) application that enables efficient and effective engagement with customers, streamlining of business processes, and improvement of staff performance and productivity.
SMART® CRM Cloud is the foundation for all of NebuLogic's SMART® Service Automation, Sales Automation and Marketing Automation solutions that deliver the best security, modern user experience, intuitive adaptability, and responsive design, and are hence SMART®.
Building Blocks of SMART® CRM Cloud:
SMART® CRM Cloud is a comprehensive, modern, cloud-based CRM software product that is built using our award-winning no-code low-code solution development and integration framework, SMART® ICE (Intelligent Configuration Engine). The SMART® ICE is built from the ground-up using the latest cloud-based technologies similar to that of used in many popular e-commerce and social media platforms in the industry today. The SMART® ICE is developed on Service Oriented Architecture (SOA) and orchestrates data communications among all related components in a highly secured and efficient manner. The SMART® ICE has enabled us to deliver all our CRM solutions successfully on time, on budget, and with a 100% customer satisfaction record.
SMART® CRM Cloud is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services that can be configured to deliver any complex business process and achieve best customer experience.
SMART® CRM Cloud is hosted on world's leading cloud infrastructure, Microsoft Azure, which is trusted by government entities worldwide.
SMART® Features of the Best CRM Software:
SMART® Communication Manager
Manages organization's communication strategies and activities to ensure effective communication both within the organization and with external stakeholders across channels.
SMART® AI BOTs
SMART® CRM Cloud incorporates AI (Artificial Intelligence) components where applicable to enhance customer experience and ensure seamless service delivery and improved functionality. Examples includes AI powered search, knowledge base, guided assistance for customer service representatives, chatbot, workflow management, business process automation, user training, and so on.
SMART® Reports
Includes pre-built, interactive and user-friendly reports and dashboards and advanced data analytics and forecasting accessible to a wide range of users, including those without technical expertise.
SMART® Knowledge Base and FAQs
Includes a centralized, AI infused knowledge base which is easy to use and has the ability of content creation and curation. It can analyze existing data, extract relevant information, and create new articles, FAQs, or documentation to always provide accurate and up-to-date information.
SMART® Academy
Facilitates self-paced learning by customer service representatives / marketing and sales executives through Personalized Learning Paths, Simulated one-on-one Interactive Tutoring, Automated Grading and Feedback Mechanism, and continuous access to updated content such as quizzes, practice exercises, and study guides.
SMART® Chatbot
SMART® Chatbot is an AI-Powered interactive, text-based communication medium to facilitate simulated human-like conversations with customers to handle routine customer inquiries, answer frequently asked questions, and provide immediate support 24/7. This ensures that customers can get assistance whenever they need it, without having to wait for business hours or navigate through automated phone systems.
Advanced CRM Capabilities:
Automated Workflow Management
Real-time Information Exchange and Collaboration
Peer to Peer Support
Advanced Knowledgebase Management
Omni-channel Interaction
Digital Channels
Configurable Reports, Dashboards, and Data Visualization
Data Forecast and Analytics