SMART® City Utilities
The SMART® Utilities solution is a comprehensive all-inclusive Citizen Service Center application that is
intended to provide the unique needs of utilities, such as electric, gas, water, and telecommunications.
Our best-in-class solution streamlines the customer interactions, improve operational efficiency, and enhance customer
satisfaction within the Utilities industry.
The SMART® Utilities Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution. SMART® Utilities is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services.
- Core functionality and features include but are not limited to:
Centralized database of customer information, including contact details, account history, billing information, and communication preferences.
Access to up-to-date and comprehensive data.
Integration with the billing systems for efficient billing processes, payment processing, and bill inquiry resolution.
Comprehensive Self-service portal to view and pay bills, report outages, track usage, and update account information.
Manage service orders for tasks and facilitate order tracking, scheduling, and completion.
Engage with customers across various channels, ensuring a consistent customer experience.
- Dynamic Contact & Case Management
- Automated Workflow Management
- Advanced Queueing
- Skill based routing & assignment
- Advanced knowledgebase management
- Integrations to external systems & data sources
- Real-time information exchange & collaboration
- Omni-channel enablement