The Massachusetts Department of Public Health needed a comprehensive helpline solution that would help people struggling with addiction, as well as their families, friends, care providers, and other professionals to find information about substance use treatment and recovery support services available in Massachusetts.
NebuLogic was engaged by HRiA (Health Resources in Action), a non-profit organization providing drug addiction and alcohol abuse counseling, which runs the Service Center operations on behalf of the Commonwealth.
NebuLogic successfully delivered the SMART® Health Helpline solution, the first such solution in the nation that provides the following key features and capabilities: