SMART® Communication Manager
The SMART® Communication Manager is responsible for managing the organization's communication strategies and activities. Our primary goal is to ensure effective communication both within the organization and with external stakeholders.
The SMART® Communication manager can connect with customers through various channels such as
The SMART® Communication Manager can:
- Organize, categorize, and segment contacts, making it easier to send targeted messages through various channels.
- Seamlessly track and manage the communication between the citizens and the agents.
- Collect feedback from customers, helping to improve services, and the overall customer experience.
- Include built-in email marketing features.
- Provide consistent and responsive approach to customer inquiries and engagement.
- Log and track customer inquiries and ensure they are addressed in a timely manner.
- Enable the targeted and personalized communication efforts.