SMART® City 311 & Citizen Service Center Solutions

NebuLogic’s award-winning SMART® City 311 & Citizen Service Center Solution is designed to enable the city’s staff to provide citizen services effectively and efficiently, as well as to equip customers to obtain, inquire, or follow-up on city services.

The SMART® City 311 & Citizen Service Center Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.

Key Functions and Features:

  • Dynamic contact and service request management
  • Knowledge management
  • Business process driven
  • End to end service request tracking
  • User role defined access
  • Guided help and smart assistance
  • Citizen engagement through multiple channels
  • Citizen self-service portals
  • Dynamic reporting

Business Value:

  • Straight-forward, quick-to-deploy
  • Enhanced user experience
  • Quick user adoption
  • Enhanced adaptability to changes, both technology and business related
  • Cost effective support and maintenance