SMART® Children & Family Welfare Solutions

The SMART® Children and Family Welfare Solution is a comprehensive service automation solution designed to provide various children and family services. These services include the business processes such as application, enquiry, assessments, review, approvals, and follow-up on various state benefit programs such as, a) Supplemental Nutrition Assistance Program (SNAP), b) Disaster Supplemental Nutrition Assistance Program (DSNAP), c) Temporary Assistance for Needy Families (TANF), d) Kinship Care Subsidy Program (KCSP), e) Child Support Direct Deposit, f) Family Independence Temporary Assistance Program (FITAP), g) Strategies to Empower People Program (STEP), and others.

The SMART® Children and Family Welfare Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.

Key Functions and Features:

  • Simple and efficient role-based user interface
  • System configured to provide certain children and family services
  • In-built intelligent case routing and assignment process
  • Enhanced CTI/IVR components for screen pop
  • Service Request creation from multiple channels
  • Secure and automated data updates to/from external data sources
  • Real-time and batch-mode integrations
  • Efficient call escalation process for quicker Service Request creation and resolution
  • Advanced reporting and analytics
  • Capable of incorporating other channels such as a) chat/Chatbot, b) social media, c) Kiosk, d) Siri, e) Alexa, etc.

Business Value:

  • Improved efficiency and user experience through built-in service automation process
  • Quick user adoption
  • Lowered costs
  • Guaranteed zero-risk deployment
  • Enhanced adaptability to changes, both technology and business related