NebuLogic's The SMART® City 311 in the "Spotlight" at Engage311 2024 Conference.
May 30, 2024: The recently concluded ENGAGE311 conference at the Hilton Fort Worth from April 30 to May 2, 2024 garnered a lot of attention and engagement from various cities, counties and municipal corporations across the USA. As one of the Elite Sponsors and participants at the conference, NebuLogic showcased its next-generation The SMART® City 311 solution, showcasing its expertise in delivering and supporting top-tier citizen service automation solutions.
Nivas Nallanthi, CEO of NebuLogic Technologies along with Eric Harris, Manager 311 Call Center, City of Fort Wayne (IN), presented an insightful and informative discussion on NebuLogic's The SMART® City 311, a risk-free cost-effective 311 solution that enables cities to transform their 311 call center operations. Terrific citizen experience is delivered by a customer service center that fosters teamwork, quickly adapts to ever-evolving technology landscape, and strikes the perfect balance between service levels and the quality of service.
NebuLogic got an opportunity to engage with several City and County representatives and discuss in detail about The SMART® City 311 solution and how it serves as a centralized hub where city agents can access, review, prioritize, assign, track, and resolve service requests efficiently, contributing to overall citizen satisfaction and a seamless agent user experience.
In particular, representatives from the City of Dallas, Village of Schaumburg, City of Montgomery, City of Lansing, City of Austin, City of Calgary, City of Aurora, City of Denton, City of Kyle, City of Pearland, City of Alexandria, Wyandotte County & Kansas City, District of Columbia interacted with the NebuLogic Team and got their queries on The SMART® City 311 answered. Having a 100% cloud-based, Software as a Service (SaaS) product that includes core applications, hosting, configuration, integration, and comprehensive support and maintenance services for the deployed solution brought a lot of excitement amongst the audience.
"ENGAGE311 is the premier annual conference for 311 professionals, providing education and networking opportunities. Open to prospective, beginning, and experienced 311 municipal and customer service centers throughout North America, the conference offers a professional, unbiased environment for in-depth discussions on current issues and common interests in the industry. Attendees can explore new products and systems, network with industry peers and vendors, and focus on advancing their programs with information on Customer Service, Knowledge Management, Employee Initiatives, Business Process Improvements, Open Data, Open Government, and more. ENGAGE311 offers the chance to learn from experts and share successes and lessons learned with attendees from across North America."
"The sole purpose of establishing NebuLogic is to bring the advancements in the Information Technologies that benefit all citizens in the most efficient and economical fashion possible. We are true to our mission to achieve and maintain 100% deployment and customer satisfaction record."
