About Us Customer Success Stories CRM Solution for County of Kauai Water Department
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Challenge:

The challenge was to deliver a comprehensive service automation solution that efficiently manages new service connections, inquiries, and field operations while integrating with external systems.

Solution:

The solution involved developing a service automation platform with integrated field service management, external system integration, a user-friendly customer portal, and a world-class agent desktop for efficient service delivery.

Result:

The result was a streamlined, efficient service delivery system with enhanced field operations, improved customer experience, and seamless integration with external systems.

Project Background and Description:

Delivered a comprehensive service automation solution to provide service related new connections, establish connections, inquiries, and so on. The solution also provides comprehensive field service management services for field operations Service Request set-up, performance request, meter reader, etc.

Project Highlights:

  • Developed mock ups and prototypes during the pre-configuration phase.
  • Worked with the agents, Subject Matter Experts and IT personnel at the City throughout the implementation phase.
  • Built integration with external systems such as leveraging the Integrated Cloud Service (ICS).
  • Designed and configured Customer Portal.
  • Configured multiple interfaces.
  • Delivered world class Agent Desktop (Workflows, Business Rules, Workspaces and Reports and Dashboards).