Drive Digital Transformation with NebuLogic.

Comprehensive Citizen service center solution to manage the end-to-end constituent journey through dynamic case management and self-service capability, while ensuring compliance

• Fully hosted and managed The SMART® City 311 solution.
• Customized configuration to deliver all city services using pre-built templates.
• Consistent Service Request creation and tracking using omni-channels.
• Real-time updates to Departments, Divisions, and Case Types.
• Real-time updates to the existing and new business processes.
• Role-based user access and experience.
• Intelligent queuing and SLA management.
• Pre-built, custom reports and dashboards.
• Advanced data analytics and forecasting.
• Sophisticated FAQ, user training, and other value-add components.
• Omni-channel enablement

Best-in-class licensing and permitting solution to replace your legacy licensing systems, streamline processes, and enhance employee efficiency and customer experience.

• Comprehensive, secured and easily scalable
• Highly intuitive user interface
• Role based access and permissions
• In-built Form Builder to create license & permit templates
• Native Mobile App (for iOS and Android) for field staff
• Centralized knowledgebase
• Built-in reporting functionality
• Best-in-class integration capabilities to both internal & external systems

A comprehensive work order management solution that allows you to plan, organize, manage, and track work orders efficiently and ensure that they are resolved within commitments with optimal field team utilization and highest levels of productivity.

• Fully hosted and managed by NebuLogic
• Highly secure and scalable
• Pre-built workflows to simplify and standardize all service processes
• Work order scheduling & dispatch
• User-friendly interface
• Role based access and permissions
• Native Mobile App (for iOS and Android) for field technicians and staff
• Interactive dashboards to view and analyze work orders
• End-to-end visibility into service work orders – from creation to completion
• Integration with various internal and external systems

A powerful field services management application that allows you to deploy and track field service personnel, provide the field staff with the right service details and decision support, and monitor their performance.

• Fully hosted and managed by NebuLogic
• Highly secure and scalable
• Field user management
• Automated skill based routing & assignment
• Built-in GIS integration
• Messaging and recording capabilities
• Real-time information exchange and collaboration
• Text, Audio, and Video Memo Functionality
• Content Analysis
• Omni-channel interaction

The SMART® Utilities solution is a comprehensive all-inclusive Citizen Service Center application that is intended to provide the unique needs of utilities, such as electric, gas, water, and telecommunications. Our best-in-class solution streamlines the customer interactions, improve operational efficiency, and enhance customer satisfaction within the Utilities industry.

The SMART® Utilities Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution. SMART® Utilities is inherently capable of incorporating advanced technologies such as AI (Artificial Intelligence), ML (Machine Learning), IoT (Internet of Things), BC (Blockchain), and Micro Services.

Comprehensive service center (hotline) solution designed to provide opioid, alcohol and substance abuse prevention and recovery services to help citizens in crisis. A one-stop-solution to find counseling, treatment, resources, rehabilitation, and recovery support services.

• Serves multiple stakeholders (Citizens, counselors, clinicians, state staff, etc.)
• Role-based data access and navigation
• Data entry, access, and review through multiple channels
• User-friendly citizen and service provider self-service portals
• Real-time, bi-directional integrations to external systems
• Advanced Data Analytics and Data Forecasting
• Enable the States to manage and monitor citizen interactions
• Incorporates data quality and data security at every level

Children's Health Screening Database, Case Management and Long-Term Follow-up Surveillance and Tracking System for programs that include newborn hearing, birth defects, newborn bloodspot, cleft lip and palate, autism screening, prematurity, critical and congenital heart defect, etc.

• Web based health screening database
• Centralized Case Management System
• Role-based access for data entry and/or retrieval
• Continuous tracking of a child’s diagnosis, treatment, and need for referral
• Enables real-time distribution of data
• Built-in reporting functionality
• 360 degree view of child’s data
• Incorporates data quality and data security at every level
• Omni-channel enablement