White Papers

Fine Tuning First Call Resolution to Customer Advocacy

Public utility providers and government institutions worldwide are investing heavily in customer-centric technologies in a bid to gain customers and retain their loyalty. One such technology is Customer Relationship Management (CRM). This tool enables an organization's upstream activities such as Customer Acquisition, Customer Satisfaction and Customer Advocacy.

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Cloud Disaster Recovery: Five Key Steps to Avoid Risk and Secure Your Data

Before signing on the dotted line with a Cloud provider, a Disaster Recovery strategy should be planned. Your Cloud provider should determine risk, potential solutions, and implement a plan that meets your required service level at reasonable cost.

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Embracing the Challenge Head-on: Benefits of Cloud Based Contact Center Technologies

Inflexible and intricate contact center technology can inhibit your organization’s ability to support day-to-day operations and business expansion plans. Maintaining an on-premises software solution can be difficult and limiting. Cloud-based contact center technology is a quickly implemented alternative that gives the flexibility needed for growth and expansion.

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Data Migration Management

Data Migration is a core practice under the NebuLogic Data Management Services (NDMS) Framework. NDMS is a holistic Data Architecture Strategy that aligns business and data processes using applied technologies. The NDMS Framework manages and extends the lifecycle of data across an enterprise from Source System Exploration to Production.

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Health Insurance Exchanges (HIX)

The Affordable Care Act (ACA) aims to reform the American Health care system and provide affordable quality health care to all Americans. The ACA Health Insurance Exchanges (HIX) are state-run online marketplaces where residents can buy health insurance from private providers. These exchanges are estimated to provide up to 23 million people with affordable health insurance.

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