2019 CRM Excellence Award

NebuLogic Awarded 2019 CRM Excellence Award

NebuLogic’s SMART® Integration Framework Honored for Helping Clients Improve the Customer Experience

Plano, Texas (July 2, 2019) — NebuLogic is glad to announce that TMC, a global, integrated media company, has named our SMART® Integration Framework as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine.

NebuLogic Technologies, a leading provider of the next-generation CRM/CX solutions, has developed a best-in-class Unified Integration Framework that includes over 200 configurable value-add Components. These Components provide enhanced Customer Experience that may not be achieved through out-of-the-box capabilities of base CRM applications.

The SMART® Integration Framework acts as a SOA (Service Oriented Architecture) layer and encapsulates the published APIs of any COTS CRM application and hence allows us to easily configure and deploy solution enhancements quickly and economically. The SMART® Integration Framework is also built on our proven hands-on implementation expertise of delivering numerous modern customer experience solutions.

“The 20th Anniversary CRM Excellence Award honors (Company) for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “(Company) has demonstrated to the editors of CUSTOMER magazine that (Product) improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.

Based on hard data, the CRM Excellence Awards rely on facts and statistics demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

About TMC

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.