Your telephone network can be integrated into NebuLogic’s CRM applications, and can be accessed entirely through user-friendly, browser-based interfaces.
Our CTI Plug-Ins are seamlessly integrated with most popular call center technologies, including Cisco, Nortel, Avaya, Alcatel, Genesis, and On-demand call center vendors like Avaya On Demand, Interactive Intelligence (ININ), Pandora, and Five9.
How CTI benefits business:
- Deliver excellent service by phone.
- Calls are previewed before answering, so the most capable personnel can take the call and personalize their greetings. All customer details are on-screen.
- Increased staff productivity.
- Caller identification means more incoming calls can be handled efficiently. Outbound calls can be made quicker using a one-click dialing option.
- Lower costs.
- Saving time on each call increases the call capacity, reducing overhead.