CTI Plug-In

Your telephone network can be integrated into NebuLogic’s CRM applications, and can be accessed entirely through user-friendly, browser-based interfaces.

Our CTI Plug-Ins are seamlessly integrated with most popular call center technologies, including Cisco, Nortel, Avaya, Alcatel, Genesis, and On-demand call center vendors like Avaya On Demand, Interactive Intelligence (ININ), Pandora, and Five9.

How CTI benefits business:

  • Deliver excellent service by phone.
  • Calls are previewed before answering, so the most capable personnel can take the call and personalize their greetings. All customer details are on-screen.
  • Increased staff productivity.
  • Caller identification means more incoming calls can be handled efficiently. Outbound calls can be made quicker using a one-click dialing option.
  • Lower costs.
  • Saving time on each call increases the call capacity, reducing overhead.
CIO Review