NebuLogic’s core CRM configurable functionalities—coupled with value-added solution extensions based on NCADF® (NebuLogic Cloud Application Development Framework)—can redefine the implementation of your CRM solutions, and guarantee a successful deployment.
Best-of-the-Class Cloud-Based Contact Center Technologies
NebuLogic’s cloud-based contact center technology is a quickly implemented alternative that promises the flexibility needed for growth and expansion.
First Call Resolution (FCR) is the ultimate achievement in quality of service; it is accurate service at optimum speed that exceeds customer expectations. Increased FCR rates can greatly benefit your organization, and earn you a loyal customer base. Read How
Cloud Customer Advocacy Services
- Evaluate current opportunities for leveraging cloud computing
- Identify potential cloud computing deployment models (Private, Public, Hybrid) for targeted applications and development
- Assess and recommend the optimal cloud solution
- Recommend target-based cloud solution architecture to achieve Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) service model goals
- Provide Service Level Agreement
- Build architecture of cloud-enabled applications
Cloud Deployment and NDMS (NebuLogic Data Management Services)
- Utilize architecture outputs from Advisory Services to migrate cloud-ready applications and data to cloud environment
- Remediate and optimize applications for the cloud
- Thoroughly test applications and dependent systems for cloud readiness
- Leverage NebuLogic Data Management Services for data migration methodology
Cloud Development and Quality Assurance Services
- Migration of in-house applications to IaaS and PaaS Cloud platform
- Governance, SLA and performance metric design
- Performance Validation and User Acceptance Testing of cloud-based applications
Customized Cloud Architecture
- Management of IaaS, PaaS, and SaaS components
- Ensure stability, scalability, SLAs, security and monitoring of cloud environments through pro-active management
- Shared governance of technology, business and applications
- Managed services for a cloud environment
- Virtual Desktop Infrastructure (VDI)
Disaster Recovery Cloud Service
- End-to-end disaster recovery service, managed by NebuLogic
- Service management for 24/7 operations
- Data Archiving after Data Purging
Read more on Cloud Disaster Recovery model.