Cloud Management

NebuLogic’s core CRM configurable functionalities—coupled with value-added solution extensions based on NCADF® (NebuLogic Cloud Application Development Framework)—can redefine the implementation of your CRM solutions, and guarantee a successful deployment.

Best-of-the-Class Cloud-Based Contact Center Technologies

NebuLogic’s cloud-based contact center technology is a quickly implemented alternative that promises the flexibility needed for growth and expansion.

First Call Resolution (FCR) is the ultimate achievement in quality of service; it is accurate service at optimum speed that exceeds customer expectations. Increased  FCR rates can greatly benefit your organization, and earn you a loyal customer base. Read How

Cloud Customer Advocacy Services

  • Evaluate current opportunities for leveraging cloud computing
  • Identify potential cloud computing deployment models (Private, Public, Hybrid) for targeted applications and development
  • Assess and recommend the optimal cloud solution
  • Recommend target-based cloud solution architecture to achieve Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) service model goals
  • Provide Service Level Agreement
  • Build architecture of cloud-enabled applications

Cloud Deployment and NDMS (NebuLogic Data Management Services)

  • Utilize architecture outputs from Advisory Services to migrate cloud-ready applications and data to cloud environment
  • Remediate and optimize applications for the cloud
  • Thoroughly test applications and dependent systems for cloud readiness
  • Leverage NebuLogic Data Management Services for data migration methodology

Cloud Development and Quality Assurance Services

  • Migration of in-house applications to IaaS and PaaS Cloud platform
  • Governance, SLA and performance metric design
  • Performance Validation and User Acceptance Testing of cloud-based applications

Customized Cloud Architecture

  • Management of IaaS, PaaS, and SaaS components
  • Ensure stability, scalability, SLAs, security and monitoring of cloud environments through pro-active management
  • Shared governance of technology, business and applications
  • Managed services for a cloud environment
  • Virtual Desktop Infrastructure (VDI)

Disaster Recovery Cloud Service

  • End-to-end disaster recovery service, managed by NebuLogic
  • Service management for 24/7 operations
  • Data Archiving after Data Purging

Read more on Cloud Disaster Recovery model.