"City of Fort Wayne 311 Citizen Services" honored for improving customer service technology
Plano, Texas (October 31, 2016)
NebuLogic Technologies announced today that TMC, a global, integrated media company, has named City of Fort Wayne 311 Citizen Services as a 2016 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
"To be ahead of the competition and to provide the best constituent services, corporations and public sector agencies must continuously innovate, develop, deliver and maintain IT solutions in the most economical and timely manner. NebuLogic helps implement mission critical Service, Sales, Process and Policy Automation solutions ...Nivas Nallanthi - Chairman & CEO(NebuLogic).
About City of Fort Wayne 311 Citizen Services
City of Fort Wayne 311 Citizen Services solution developed by NebuLogic caters to non-emergency services to citizens of Fort Wayne. Using the highly intuitive Customer Portal the citizens of Fort Wayne can report an issue and they get notified when the issue is resolved or about the status of the issue while various departments of City engaged in resolving the issue. Integration with ESRI, CTI, various social media channels and mobile app which are part of the solution helped City to stay up-to-date on technology. NebuLogic’s innovative design of the Customer Portal helped City in reducing the cost of the solution as the agents of various departments can use Customer portal to log in and work on the issue. This design has kept the user license cost minimal. A-Z index of Knowledge Base Articles helped both citizens and agents find resolution of an issue easily and consistently. Unique design of the solution which facilitated the field workers to report empty solid waste instance which intern enabled agent to solve the issue as soon as raised by citizen. Ingenious design of associating issues which have same address and category helped in reducing the agent time by opening or closing all the related issues at the same time.
Congratulations to NebuLogic Technologies for receiving a 2016 Customer Experience Innovation Award. City of Fort Wayne 311 Citizen Services has been selected for enhancing the customer experience and improving business relationships, ...Rich Tehrani, CEO, TMC. We’re pleased to recognize this achievement.
About NebuLogic Technologies
NebuLogic Technologies is an ISO 9001:2015 certified company and an Oracle Platinum solution implementation partner that provides comprehensive Enterprise Class, Hosted, SaaS based and hybrid model CRM (Customer Relationship Management) and CX (Customer Experience) solutions. NebuLogic specializes in configuring Service, Sales, Process, Policy and Marketing automation solutions for both commercial and public sector customers worldwide. NebuLogic is a market leader and delivered award winning services automation solutions in Health Insurance Exchange, City311, Eligibility determination, State-HelpLine, transportation and other business solutions. Visit us www.NebuLogic.com
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.customer.tmcnet.com.
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