NebuLogic SMART® Integration Framework
NebuLogic Technologies has developed a best-in-class Unified Integration Framework – the SMART® Integration Framework – that includes over 200 configurable value-add Components. These Components provide enhanced Customer Experience that may not be achieved through out-of-the-box capabilities of base CRM applications.
All leading enterprise class CRM applications provide a Web Services (WS) API gateway to access and exchange the data. The SMART® Integration Framework acts as a SOA (Service Oriented Architecture) layer and encapsulates the published APIs of any COTS CRM application and hence allows us to easily configure and deploy solution enhancements quickly and economically.
The SMART® Integration Framework is also built on our proven hands-on implementation expertise of delivering numerous modern customer experience solutions.
The SMART® Integration Framework provides configurable integrations that include but not limited to: a) a screen pop to various telephony (CTI) and IVR systems (Cisco, ININ, Avaya, etc.), b) GIS layers (ESRi, Google, etc.), c) integration to Automatic Call Distribution (ACD) nodes, d) web portals, e) chat channels, f) mobile app (iOS, Android, etc.), g) social media (Facebook and Twitter), h) field operations, and, i) real-time, near-real-time, batch-mode and bi-directional data integration components to import/export the data among various internal and external data sources.