SMART® Health Helpline: Opioid & Substance Abuse Hotline Solutions

The SMART® Health Helpline is designed exclusively to deliver a comprehensive service center (hotline) solution to help Citizens in crisis, specific populations, agencies and providers find alcohol abuse, drug addiction and opioid use disorder prevention counseling, treatment, resources, rehabilitation, and recovery support services.

The first such solution in the nation which provides a one-stop solution for all stakeholders (Citizens, Agents, Counsellors, Clinicians, Service Providers, and other agencies). The solution enables the Citizens to find treatment centers, treatment options and related services based on geographical locations.

The SMART® Health Helpline Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.

Key Functions and Features:

  • Self service Customer and Provider Portals
  • Role-based views, navigation and access
  • Advanced eligibility assessment based on dynamic data elements consisting of types of treatment services, treatment centers, bed availability, residential waitlist, insurance location and programs
  • Enable the management of the program based on data from service providers and service recipients
  • Real-time and accurate access to the data
  • Intuitive user interface
  • Extensive reports and dashboards
  • Advanced data analytics and data forecasting

Business Value:

  • Enhanced user experience
  • Quick user adoption
  • Provide accurate, consistent and immediate assistance
  • Enable the States to manage and monitor citizen interactions and to proactively fine-tune the services offered based on the changing business needs