City Service Automation Solution

Solutions SMART® City 311: City Service Automation Solution

NebuLogic’s award-winning SMART® City 311 & Citizen Service Center Solution is designed to enable the city’s staff to provide citizen services effectively and efficiently, as well as to equip customers to obtain, inquire, or follow-up on city services.

The SMART® City 311 & Citizen Service Center Solution is built on our tested and proven solution builder, SMART® ICE (Intelligent Configuration Environment), which is the most advanced and scalable solution development platform and best suited to build, support and maintain any modern digital transformation solution.

Key Functions and Features:

  • Fully hosted and managed SMART® City 311 solution.
  • Customized configuration to deliver all city services using pre-built templates.
  • Consistent Service Request creation and tracking using omni-channels.
  • Real-time updates to Departments, Divisions, and Case Types.
  • Real-time updates to the existing and new business processes.
  • Role-based user access and experience.
  • Intelligent queuing and SLA management.
  • Pre-built, custom reports and dashboards.
  • Advanced data analytics and forecasting.
  • Sophisticated FAQ, user training, and other value-add components.
  • Omni-channel enablement

Business Value:

  • Straight-forward, quick-to-deploy
  • Enhanced user experience
  • Quick user adoption
  • Enhanced adaptability to changes, both technology and business related
  • Cost effective support and maintenance