2018 Customer Experience Innovation Award

NebuLogic wins “2018 Customer Experience Innovation Award”

The “2018 Customer Experience Innovation Awards” were hosted by TMC, to identify the best-in-class companies setting standards in delivering exceptional customer experiences over all channels, including social.

NebuLogic is honoured to receive the “Customer Experience Innovation Award” for 2018, for building and implementing an exceptional solution for the State of Illinois, ‘Illinois Helpline for Opioids and Other Substances'. The solution delivers enhanced services to people dealing with the opioid addiction and other drug related epidemic, towards the step of recovery.

The Helpline is built on NebuLogic’s SMART® Health Helpline solution framework, and is highly configurable, scalable, efficient and economical. The SMART® Health Helpline solution comprises of a Call Center Agent Portal, Citizen Portal, Treatment/Service Provider Portal, as well as, incorporates external systems to provide an end-to-end service management process.

The solution offers Omni-channel enablement, ease of navigation & quick access, intuitive user interface, advanced search capabilities, intelligent reporting, dashboards, and data analytics.

Why this Helpline?

According to the Illinois Department of Human Services, approximately 248,000 Illinois residents need, but do not receive treatment for illicit drug use. The helpline is an important addition to the state’s fight against the opioid epidemic, which killed close to 2,000 people in Illinois in 2016. The Helpline is the only state-wide, public resource for finding information and referral to a comprehensive range of opioid and substance use treatment, rehabilitation & recovery support services and resources in Illinois.

NebuLogic’s consistent focus on delivering innovative and outstanding capabilities to its customers is reflected in this Helpline solution.

About TMC

For more than 20 years, TMC, a global integrated media company is helping clients build communities in print, in person and online and has been acknowledging technology companies with recognition programs in various categories. These awards are regarded as some of the most prestigious honour in the communications and technology sector worldwide. For more information about TMC, please visit www.tmcnet.com.